Short version: changed your mind about your first payment? Ask within 3 days for your money back. You can cancel at any time and keep your plan to the end of the month. Charged by mistake? Always refunded.
Your first payment
If you ask within 3 days of your first payment for a plan, we refund it in full, whatever the reason. Your plan closes when the refund is made.
Monthly renewals
Renewal payments are not refunded. Cancel before your next billing date — Account → Subscription → Manage billing — and you will not be charged again; your plan stays open to the end of the month you have paid for.
Mistakes are always refunded
- You were charged twice, or charged after cancelling.
- You were charged for a plan you did not choose.
- A fault on our side kept you from using what you paid for, and we could not fix it in reasonable time.
How to ask
Write to support@7plus.study from the email address of your account, saying which payment. We answer within two working days. The refund is made by Dodo Payments, our merchant of record, to the card you paid with; banks usually take 5–10 working days to show it.
Other cases
If your situation is not covered here, write to us anyway — we look at every request. Nothing in this policy limits rights you have under consumer law. See also the Terms of Service.